Bilingual Customer Care Representative

The LovelySkin Customer Care team is growing! Most recently recognized in BizRate’s Platinum Circle of Excellence, our Customer Care team sets the bar high and relentlessly looks for ways to make a customer’s experience just a little more lovely.  On a given day, you’ll respond to incoming phone questions about orders, make product recommendations, advise on skincare regimens, problem-solve issues, take orders and so much more.  After hands on training with our dedicated trainer, you’ll have the option to work into a remote/hybrid work schedule.  Never a moment of boredom here; when not taking calls, we’re answering emails and following up on customer inquiries.  Hard work pays off with monthly performance bonuses and lots of ways to grow and develop within the team. 

A little bit about us:

LovelySkin, a division of LovelyGroup, has grown to be one of the largest skincare and beauty websites in the country, most recently recognized by Newsweek as one of the “Best Online Shops” of 2022! We are committed to providing our customers with outstanding customer service, quick delivery, an appealing shopping experience, and the most comprehensive offering of physician-grade skin care and beauty products available.     

Compensation: $20.00-$22.00; plus monthly incentives and an annual bonus
Location: On site
Status: Full-time
Schedule: Sunday and one additional day off per week!

A Day in the Life:

This position works primarily with incoming calls in a phone queue; if you’re outgoing and a people-oriented person, this leading beauty destination is for you!

• Using your bilingual skills while providing excellent customer service via phone. 
• Ability to thrive in a fast-paced inbound call environment
• Troubleshoot basic technical issues for customers when placing orders
• Continuously create positive relationships with customers
• Invest fully in our customer’s goals and needs
• Use our provided resources to best find solutions to customer’s questions
• Assisting with any product specific questions
• Partner with warehouse to process customer returns and provide updates to the customer
  
  

About you:

• 1-3 years of experience in a call center role or a customer sales & service position. Retail experience is a plus!
• Positive, friendly attitude with excellent client service and communication skills
• Ability to work a set schedule, with required overtime, weekends, and flexibility required during peak seasons
• High-level phone skills while performing operational activities, such as inventory control, shipping, and return procedures
• Strong passion for all things Beauty and Skin Care, including staying on top of industry trends
• Bilingual skills required

 

LovelyGroup is pleased to offer these great perks for hourly employees:

• Quick access to exceptional health, dental and vision coverage. Coverage available on the 1^st of the month after you start
• Dual Retirement Saving Approach: Generous 401k with match AND profit sharing plan!
• Competitive wages and annual bonus
• On Demand Pay! Access up to 60% of regular earnings as you earn it
• Generous PTO bank AND enjoy 8 paid holidays each year
• Relaxed, collaborative environment with casual dress code
• Employee discounts on products and services

 

The LovelyGroup includes LovelySkin.com, Schlessinger MD, the Advanced Skin Research Center, the LovelySkin Retail store and Day Spa, Olive and Delmar, and Cosmetic Surgery Forum (CSF).  Spanning this diversified set of companies and services, we’re delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation, prioritizes employee-centric benefits and leads the market in setting a generous livable wage for all employees.

At LovelyGroup, we don’t just accept difference- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our patients and customers, and our community.  LovelyGroup is honored to be an equal opportunity workplace.