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SHIPPING CHARGES & INFORMATION | SECURITY STATEMENT | RETURN POLICY | PRICE MATCHING
SHIPPING CHARGES & INFORMATION
Domestic Shipping
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Standard Shipping
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Next Day Air Saver (by 3:00PM)
- $20.00
- Cannot be shipped to P.O. Box
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International Shipping *
Canada Orders - $25
Under $400 - $40
Over $400 - FREE (some exclusions apply)
* except those countries where noted
The following products may not be shipped outside the USA.
Please contact Cathy@LovelySkin.com if you have any questions:
BioMedic
Dermalogica
Exuviance
Guinot
IS Clinical
Jan Marini
Jane Iredale (Some countries)
LaRoche-Posay
NeoStrata
Obagi
Phytomer
SkinCeuticals
Sothys
Vie
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If "Ground" is chosen as your shipping method, your order may be shipped via U.P.S. or via U.S.P.S. Priority Mail. We do not ship via U.S.P.S. to the following countries: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia.
UPS Next Day Air Saver (Guaranteed Overnight by 3:00 P.M.) - $20
Order must be received by 3:00 PM CST to guarantee next day delivery. Guaranteed on-time delivery by 3:00 p.m. or 4:30 p.m. the next business day to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the UPS Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day. UPS does not deliver on Saturdays or Sundays. If you have an item on backorder, you will receive notification via email and you will not be eligible for overnight shipping.
SECURITY STATEMENT
Protecting customer information is a priority for LovelySkin.com.
To guard your information, our website uses Secure Sockets
Layer (SSL). SSL encrypts your credit card number, name
and address, so only LovelySkin.com is able to decode
your information.
We use Thawte, Inc., a leading provider of digital
trust services that enable everyone, everywhere to engage
in commerce and communications with confidence. Digital
trust services create a trusted environment through
four core offerings-Web presence services, security
services, payment services, and telecommunications services-powered
by a global infrastructure that manages more than seven
billion communications and transactions a day.
To be sure your connection is secure, look at the
bottom status bar of your browser window. If you see
an unbroken key or a closed lock (depending on your
browser) the SSL is active and your information is secure.
Most browsers offer additional security alerts, as well.
Some versions of browsers and some firewalls (local
network security) don't permit communication even though
the server is secure. If, for some reason, you are unable
to connect to our secure server, or you prefer to purchase
via telephone, please call us toll free at 1-877-SKIN-ABC.
(1-877-754-6222)
With regard to overall security, we always use industry
standard encryption technologies when transferring and
receiving data exchanged with our website. The facilities
that house our servers are physically secured to protect
against the loss, misuse or alteration of all data and
information collected. In addition, our SSL transactions
have been tested by a third party auditor.
The information you supply when making an online purchase
is added to our customer database. You may receive periodic
information from us about products and services, discounts,
special promotions or upcoming events. If you do not
want to receive such mailings from us, please call 1-877-SKIN-ABC
or e-mail us at unsubscribe@lovelyskin.com.
No matter how you order with us (online or phone) we
will not rent, sell or exchange your e-mail address.
RETURN POLICY
LovelySkin.com wants you to be happy with every purchase that you make at our site. If you are dissatisfied with your purchase for any reason, please contact us to arrange the
return of the product.* We offer in-store credit with a 15% restocking fee on products if returned within 30 days of purchase. All returned merchandise
must have the original sales slip enclosed. You will need a return merchandise authorization number (RMA) in order for it to be accepted. Return the product
via UPS or US mail or other common carrier prepaid and insured. Retain your shipping receipt for proof. Note: We cannot accept responsibility for uninsured
packages returned through the US Postal Service. Shipping rates for packaging, insurance and delivery are not reimbursable. All returns are subject to
a 15% restocking fee and shipping & handling charges.
There is a $6.95 fee for cancelled or refused orders.
*Due to manufacturer guidelines, we are unable to accept
returns on Jan Marini Eyelash, Jan Marini Mascara, Dermalogica, MD Forte, Prevage, Dermablend, Vie (Phytomer), LYCOGEL, Dermacia MD, LipFusion, Freeze 24/7, Senna, Sothy's, Tilley and all makeup products.
ALL SALE ITEMS ARE NON-RETURNABLE.
PRICE MATCHING
If you find an item at a lower advertised price by an authorized reseller, please send us a link and we will match the lower price (this excludes Ebay and other unauthorized resellers).
This guarantee does not apply to near expiration products, discontinued or promotional items.
This program is run at the discretion of LovelySkin.com.
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