Privacy Policy at LovelySkin.com
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Privacy Policy

The privacy and security of your personal information is important to us. This Privacy Policy covers any such information we obtain when you use or visit LovelySkin.com, regardless of the means of access (computer, mobile phone or tablet). It covers both the use of our site and other ways we use your personal information.

If and to the extent you are in the European Union (an “EU Individual”), this Policy provides you with the information required by the “GDPR”, Regulation (EU) 2016/679 of the European Parliament and Council on the protection of natural persons with regard to the processing of personal data (General Data Protection Regulation).

This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, how we keep it secure, who we share it with and how long we keep it for. If you are an EU Individual it also explains the lawful basis on which we do this under GDPR and informs you of certain rights you have regarding your personal information under EU data protection law.

In this policy, we refer variously to ‘personal information,’ ‘data,’ ‘personal data’ and ‘details.’ We use these terms interchangeably to mean information capable of identifying you, which is personal data as defined in the GDPR. We also sometimes refer to “processing” such data. This means any operation we perform on it, such as collection, organizing, storing, updating, using, disclosing and erasing. These concepts are relevant in particular where you are an EU Individual.

Who we are and How to Contact Us

This privacy policy is issued by us, Lovely Skin, Inc. (“LovelySkin”). We are also the owner of the website on which this privacy policy is published. For the purposes of GDPR (when you are an EU Individual), we are the data “controller.”

In relation to our processing of your personal information or any other data protection or data privacy matters, our contact details are as follows:

LovelySkin
2929 Oak View Drive
Omaha, Nebraska 68144
Telephone: 402-697-1100
Email: customercare@LovelySkin.com

Purposes for which we Process Your Personal Information

We process your personal information for the following purposes:

  • to enable you to purchase our products
  • to accept your registration or create an account on our site
  • to provide you with any features or tools on our site
  • to make our services more rewarding and relevant for you to use
  • to track your purchase history
  • to contact you for account and promotional purposes.
  • to deliver products you have purchased and otherwise fulfil your orders
  • to enable you to participate in contests, sweepstakes, giveaways or other promotions
  • to communicate with you and respond to your requests
  • to inform you about our products and services, including by direct marketing
  • to manage our relationship with you
  • if necessary, to comply with any legal obligations we may have including requests from law enforcement agencies or to comply with legal processes
  • for internal administration
  • to improve our services
  • to detect and prevent fraud
  • to exercise our rights, including to investigate potential non-compliance with or otherwise enforce our Terms of Service or any other contract we have with you
  • to protect the rights, property or personal safety of our other users, employees, business partners, visitors, and the general public
  • to determine the effectiveness of promotional campaigns and advertising
  • for purposes related to our proposed corporate activities, such as a sale or merger.

Some of these, and the processing of your personal information involved, are set out in more detail below, as follows.

For some of the above purposes and depending on how you use LovelySkin.com, we may ask you to provide us with personal information and preferences. Whether you choose to provide us with that information is your choice. If you choose to withhold information, it may affect your ability to use some of our services.

Our Legal Basis for Processing Personal Information of EU Individuals

If you are an EU Individual, the legal bases on which we process your personal information are as follows, depending on the purpose of the processing:

  • Performance of a contract - Often we need to process your personal information to perform a contract we have with you, in particular to fulfill your orders or to take steps at your request before entering into a contract.
  • Legitimate interest - In many cases, the purposes we have described simply represent our legitimate business interests and the processing is necessary to achieve them and does not override your interests, fundamental rights or freedoms. This includes direct marketing, fraud prevention, ensuring information and network security and other purposes which are evident from this privacy policy.
  • Consent - In certain specific situations, we may process your data with your specific freely given consent. When doing so, we will inform you of the purpose of the processing, and you can withdraw consent at any time.

Recipients of Your Personal Information

We may transfer your personal information to the following recipients:

  • third-party service providers for the purposes of completing tasks and providing services to you on our behalf (for example, to process payments or shipping and send you email confirmations)
  • third parties who operate javascript tags or APIs.
  • Social Media and Other Third Party Sites (see below for how we work with certain Third Party Sites)

Examples of Processing Related to the Above Purposes

We will ask you to provide us with personal information if you use one or more of the following services:

  • Creating an Account on LovelySkin.com

    To create an account on LovelySkin.com, you need to share some of your personal information, including your name and email address. You do not have to register for an account to visit or check out on the website. You will have to create an account in order to obtain account services and benefits such as LovelySkin rewards.

    Once you create a LovelySkin.com account, you will use your email address and a selected password to access that account. You cannot use another person’s account without permission and you cannot create duplicate accounts with the same email address. You should keep your account information complete and up-to-date to ensure the best service. You are responsible for maintaining the confidentiality of your account information and password.

  • Making a Purchase on LovelySkin.com

    When you place an order with LovelySkin, you must provide us with your billing address, phone number, email address, shipping address and payment information. If you have created an account with us, you can choose to store your ordering information (saved payment methods, shipping address, etc.) in your account. To access this section, you must log-in to your account. If you place an order using the guest user functionality, you can access the status of your order by using your email address and the order number.

    Contests, Sweepstakes and Giveaways on LovelySkin.com

    If you enter a contest, sweepstakes or giveaway on LovelySkin.com, we will ask you to create an account. We may ask you for additional information and answers in order to participate in the contest. If you do not create an account, you will be unable to enter the contest. We use the information you provide to analyze and administer contests, sweepstakes or giveaways, to resolve any reported issues and to communicate with you.

  • Surveys

    If you take a survey, you have the option of providing your personal information, and we may use this for internal research purposes.

    Your website usage

    We collect information on IP addresses and information regarding what pages on our site are accessed and when. This information is recorded and sent to third-party processors for the purposes of fulfilling your order, data analysis, to improve our marketing efforts and to make recommendations to you on products of interest. We may also obtain information about your device used to access and how you use our website. This data may be processed for the purposes of analyzing the use of the website and services and personalizing your experience.

  • Messages

    We obtain any information you provide by sending us messages through our website or through other electronic communications. We may keep a record of these.

  • Third Party APIs on LovelySkin.com

    We utilize Google Maps APIs throughout LovelySkin.com, which may collect and process information about your actual location and which may allow us to expedite the completion of certain form fill information. This information is also collected by Google, the operator of this functionality. As this information is shared with Google, it becomes subject to the Google Privacy Policy.

  • Newsletters, Emails and Other LovelySkin Materials

    We use email addresses and mailing addresses to send out newsletters, promotional offers, postcards and other messages with information about our latest products, gifts, sales and special events. After you create an account with us, you can choose not to receive these messages by opting-out of delivery. If you receive an email and want to avoid further messages, look at the end of the email for instructions on how to unsubscribe from the mailing list. You can also edit your email preferences in your account.

  • Public Information

    When you create an account on LovelySkin.com, you have the option to provide us with information that will be made public to other users on the site. LovelySkin may, consistent with its then policies, allow the uploading and posting of user or customer photographs or likenesses, endorsements and possible profiling of such persons onto the LovelySkin website. Such user or customer recognizes that such photographs, likenesses, profiles or product comments will be subject to public visibility and consents to its presentation on the website. Where you are an EU Individual we will obtain your specific consent for this at the time. The user or customer further agrees that by that uploading and posting these items that LovelySkin.com shall have the non-exclusive right, without limitation as to time, to use and display such person’s photograph, likeness or any endorsement of product made by such person for the purpose of promoting, publicizing, and advertising the LovelySkin website and its products. LovelySkin shall not have the right to use, or authorize the use of the photograph, likeness or endorsement, in any other commercial method beyond its website without the user or customer’s written consent.

    Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook, Twitter, YouTube, Pinterest and Instagram or in the user-generated content portions of our own site, we consider that information to be public information as well.

Transfer of Your Personal Data Outside the EU

If you are an EU individual, please be aware that we will transfer your personal data to the USA, where we are established. The USA does not have the same data protection laws as the EU. On occasion, such transfer is necessary to perform a contract with you, in particular to fulfill your order or to implement pre-contract measures at your request. In other cases, we will ensure at least one of the following safeguards is implemented:

  • [we will only transfer the data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;] or
  • [where we transfer the data to third parties, we will use specific contracts between us and the recipient in a form approved by the European Commission]; or
  • [where the transfer is to the USA, the recipient is within the EU-US Privacy Shield].

If you would like a copy of a relevant safeguard, please contact us using the contact details set out above.

How Long Do we Store Your Personal Information For?

If you are an EU Individual, we will delete your personal information once it is no longer proportionate for us to store it for the purposes of the processing.

Your Rights if You Are an EU Individual

If you are an EU Individual, you have the following rights:

  • to obtain confirmation as to whether we process your personal information
  • to access a copy of your personal information that we do process, along with information on what personal information we use, why we use it, who we share it with and, how long we keep it for
  • to request the correction of inaccurate personal information we hold about you
  • to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • in any specific case where we have obtained your consent for the purposes of the processing, the right to withdraw such consent, without affecting the lawfulness of processing before such withdrawal
  • in certain cases, to request that we transfer or port elements of your data either to you or a third party providing you with similar products
  • to lodge a complaint with your local data protection regulator — in the UK, the Information Commissioner’s Office.

Protecting Your Information

We know the importance of patient and customer privacy. Under the direction of Dr. Schlessinger (board-certified dermatologist / board-certified cosmetic surgeon), we also operate a dermatology and cosmetic surgery practice, a research center and a day spa. We handle every patient's medical information securely, under our HIPAA compliance, on a daily basis and treat our online customer's information with the same importance.

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our website. SSL authentication and encryption of the data that you send to us over the Internet help protect your online transaction information from being intercepted by third parties.

We are also PCI compliant and will continue to run our business with this in mind. The Payment Card Industry (PCI) data security standard is a new security standard for how your credit card information is handled, stored, processed and transmitted. Our PCI compliance is verified by ScanAlert (now owned by McAfee) who also provides our HackerSafe certification that verifies our site is secure and ensures the safety of your information from hackers. Because of the number of transactions we process, we are required to follow these PCI compliance standards. These standards include a 12 step questionnaire about business practices as well as an entire network scan to ensure no vulnerability. Most sites are either not required to adhere to these standards due to their small volume or from the use of third party software. However, we guarantee the accuracy of our compliance and, more importantly, the safety of your personal and financial information.

We host and operate our website in-house and do not use third party hosting or networking services. This allows us to have full control over our website and makes your information more secure. Many companies will use a third party hosting company to store their website and your information where multiple people unaffiliated with the business may have access to your information.

Children Under 13

We comply with the Children's Online Privacy Protection Act of 1998. If you are under the age of 13, you can look at our website but cannot place an order. You also cannot create an account or participate in any of our services that ask for personal information. This policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy.

Social Media and Other Third Party Sites

We work with trusted third parties, including social network sites like Facebook, Twitter, Pinterest, Instagram and YouTube. All of these companies operate as Third Party Sites. We provide access to this site by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share those interests with friends in your network.

The use of any features made available to you by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered "public information" by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. LovelySkin is not responsible for how these third parties may use information collected from or about you. However, we do identify any areas on our Sites where third parties share information about you.

We also allow you to use Facebook’s “like” feature while on our website. Know that Facebook may collect that information and post it to your "News Feed" on Facebook and possibly to your Facebook profile's "Wall" and "Info" pages. Finally, by "liking" one of our products, blogs or videos, you consent to the display of that information on our site. If you do not wish this to happen, you should not click that you "like" a product, blog or video and you should review your privacy settings on Facebook (or similar Third Party Site). Note that we do not have to display someone's name, profile photo or other "public" Facebook profile information on our website even if that Facebook user "likes" one of our products, blogs or videos. We reserve the right to remove the information of any person that we deem to be inconsistent with our ideals or otherwise inappropriate for public association with our company. These rules govern all of our interactions with Third Party Sites, including Twitter and Pinterest. We may remove from our site, at our sole discretion, any product offering or any photo or that does not comply with this policy.

We also interact with customers on third party sites where we post content or invite your feedback, such as www.facebook.com/lovelyskin, www.twitter.com/lovelyskin, www.pinterest.com/lovelyskin, www.instagram.com/lovelyskin and www.youtube.com/lovelyskin ("Third Party Sites"). Except as otherwise described below, this policy does not cover the privacy practices of those Third Party Sites, of companies that LovelySkin does not own or control or the actions of people that LovelySkin does not employ or manage. You should check the privacy policies of third parties when providing personally identifiable information through those sites. Our terms of use gives you more information about how we can interact with you via Third Party Sites.

Our Privacy Policy may change in the future. We invite you to check back from time to time to see if we have made any changes or updates. If we make any material changes, we will post an announcement on our home page. If you do not like the terms of our Privacy Policy, you should not use our site. For more information about the terms of use for this site, please visit our Terms of Use page.

Effective Date of This Policy

This policy is effective May 24, 2018. We reserve the right to change this privacy policy at any time by the posting of a modified version on this website.




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Tel:402-697-1100