Frequently Asked Questions
What is Auto-Replenish?
Auto-Replenish is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll give you up to 20% off all Auto-Replenish orders!
You always have complete control over your Auto-Replenish orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Auto-Replenish’ located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.
How do I join Auto-Replenish?
Joining Auto-Replenish is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Auto-Replenish option for your desired product, select your preferred shipment frequency and then check out with your LovelySkin account. No account? Don't worry, it's fast and easy to create one either during your shopping experience or as you proceed to check out.
What will happen after I join Auto-Replenish?
After you join Auto-Replenish, you will receive an email confirming your auto-replenish order. This email will include a link to access the ‘My Auto-Replenish’ section in your account where you can manage your future orders, auto-replenish items and account information.
We will place your Auto-Replenish orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each auto-replenish order. You will also receive email notifications regarding other important information related to your Auto-Replenish account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.
How do I make changes to my Auto-Replenish order?
Once you’ve joined, Auto-Replenish is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel an auto-replenishment by visiting the ‘My Auto-Replenish’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date:
To change your next order date, please visit the ‘My Auto-Replenish’ section within your account and click the ‘Change Date’ button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire auto-replenish order.
Skip a delivery:
To skip an Auto-Replenish order, please visit the ‘My Auto-Replenish’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order.
Change shipment frequency:
To modify the delivery frequency for an auto-replenish item, please visit the ‘My Auto-Replenish’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.
Send an order now:
To send an Auto-Replenish order now, please visit the ‘My Auto-Replenish’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order. Once the order has shipped using the "Ship Now" feature, the next delivery date will be calculated using the existing frequency and the "Ship Now" date.
Cancel an auto-replenish item:
To cancel an auto-replenish item, please visit the ‘My Auto-Replenish’ section within your account and click the ‘Cancel Auto-Replenish’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Stop Auto-Replenish’ button, your replenishment will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
Pause an auto-replenish item:
To pause an auto-replenish item, please visit the ‘My Auto-Replenish’ section within your account and click the ‘pause Auto-Replenish’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Pause Auto-Replenish’ button, your replenishment will be paused and will resume shipment on the date that you selected.
How do I make changes to my Auto-Replenish account information?
To review or modify your Auto-Replenish account information, visit ‘My Auto-Replenish’ located within your account.
Change my shipping address:
Click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all auto-replenish and future orders unless otherwise noted.
Change my billing address:
Click the ‘Edit’ link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all auto-replenish and future orders.
Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
How do I view my future deliveries?
Your very next scheduled orders will be listed in the ‘My Auto-Replenish’ section of ‘My Account’.
How do I combine items to be in the same order?
Auto-Replenish items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Auto-Replenish item and want the items to ship in the same order, simply visit ‘My Auto-Replenish’ section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
What about promotions at the time of my Auto-Replenish order?
First purchase and all recurring orders will receive the Auto-Replenish discount or best site offer when the order is authorized. Subsequent Auto-Replenish orders do not qualify for Gift with Purchase offers.
What types of payment are accepted for Auto-Replenish?
All Auto-Replenish orders require a credit or debit card payment. Alternative payment forms, such as PayPal, Brilliant Distinctions Rewards and LovelySkin Rewards cannot be accepted.
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